Refund & Cancellation Policy

We believe clear terms make the training experience easier and more comfortable for everyone. Please read this policy before booking or starting your scooty training with Lady Scooty Trainer (LST Delhi).

हमारा मानना है कि स्पष्ट नियम training experience को सभी के लिए आसान और बेहतर बनाते हैं। Lady Scooty Trainer (LST Delhi) के साथ training book या start करने से पहले कृपया इस policy को ध्यान से पढ़ें।

1. Learning Commitment

Scooty training is a skill-based learning process. Every trainee learns at a different pace depending on practice, confidence, coordination, attendance and individual effort. A refund is not applicable solely because the expected learning outcome is not achieved within the booked training duration.

हिंदी: Scooty training एक skill-based learning process है। हर trainee की learning speed practice, confidence, coordination, attendance और individual effort के अनुसार अलग हो सकती है। केवल booked training duration में expected learning outcome हासिल न होने के कारण refund applicable नहीं होगा।

2. Training Start – 15 Days

Training is expected to start within 15 days of token or payment submission, subject to trainer availability and mutually agreed scheduling. If training cannot be started within this period due to an issue from our side, the applicable token amount will be refunded.

हिंदी: Training सामान्यतः token या payment जमा होने के 15 दिनों के अंदर शुरू की जाएगी, जो trainer availability और mutually agreed schedule पर निर्भर करेगी। यदि हमारी ओर से training शुरू नहीं हो पाती है, तो applicable token amount refund किया जाएगा।

3. Cancellation After Training Has Started

Once training has started, the trainer's time, vehicle, fuel and other resources are committed to your course. If you choose to discontinue, any eligible refund will be calculated only for unused sessions. Sessions already delivered will be charged at the applicable course or per-session rate. A reasonable administrative deduction may also apply.

हिंदी: Training शुरू होने के बाद trainer का समय, vehicle, fuel और अन्य resources आपके course के लिए allocate हो जाते हैं। यदि आप training discontinue करती हैं, तो eligible refund केवल unused sessions के आधार पर calculate किया जाएगा। जो sessions पहले ही delivered हो चुके हैं, उनका applicable course या per-session rate charge किया जाएगा। Reasonable administrative deduction भी लागू हो सकता है।

4. Trainer Rescheduling

If the trainer needs to reschedule a session due to unavoidable circumstances, weather, traffic restrictions or trainer availability, we will make reasonable efforts to provide an alternative suitable slot. If repeated trainer-side rescheduling makes it difficult for you to continue, the matter may be reviewed by our team for an appropriate solution.

हिंदी: यदि unavoidable circumstances, weather, traffic restrictions या trainer availability के कारण trainer को session reschedule करना पड़े, तो हम alternative suitable slot देने का पूरा reasonable प्रयास करेंगे। यदि trainer की ओर से बार-बार rescheduling के कारण training continue करना difficult हो जाए, तो हमारी team उचित solution के लिए matter review कर सकती है।

5. Leave During Training

For better learning continuity, leave during an ongoing training course should normally not exceed 1 day. Additional leave or extended gaps may require adjustment of the remaining training schedule according to trainer availability. Extended absence does not automatically qualify for a refund.

हिंदी: बेहतर learning continuity के लिए ongoing training के दौरान leave सामान्यतः 1 दिन से अधिक नहीं होनी चाहिए। Additional leave या लंबे gap की स्थिति में trainer availability के अनुसार remaining training schedule adjust किया जा सकता है। लंबे समय तक अनुपस्थित रहने से automatically refund का अधिकार नहीं बनता।

6. Rescheduling a Session

We understand that plans can change. You can reschedule a session at no additional charge by informing us at least 4 hours before the scheduled start time. Call or WhatsApp +91 99535 16555.

हिंदी: हम समझते हैं कि कभी-कभी plans बदल सकते हैं। Scheduled session से कम से कम 4 घंटे पहले inform करने पर session को trainer availability के अनुसार बिना additional charge के reschedule किया जा सकता है। Call या WhatsApp करें: +91 99535 16555.

7. Cancelling Before Training Starts

If you cancel before your first training session, the payment may be eligible for a refund, less any transaction, payment gateway or other applicable charges already incurred.

हिंदी: यदि आप पहला training session शुरू होने से पहले cancellation करती हैं, तो payment applicable refund के लिए eligible हो सकता है। इसमें पहले से incurred transaction, payment gateway या अन्य applicable charges deduct किए जा सकते हैं।

8. Missed Sessions

If you are not available at the agreed time and location and we have not received at least 4 hours' prior notice, the session may be treated as delivered. Genuine emergencies may be considered at the discretion of Lady Scooty Trainer.

हिंदी: यदि trainee agreed time और location पर उपलब्ध नहीं होती और कम से कम 4 घंटे पहले सूचना नहीं दी गई है, तो session को delivered माना जा सकता है। Genuine emergency को Lady Scooty Trainer अपने discretion के अनुसार consider कर सकती है।

9. Weather, Traffic & Safety

For the safety of the trainee and trainer, a session may be postponed due to heavy rain, unsafe road conditions, traffic restrictions or other circumstances beyond reasonable control. Such sessions will normally be rescheduled without additional training charges.

हिंदी: Trainee और trainer की safety के लिए heavy rain, unsafe road conditions, traffic restrictions या अन्य unavoidable circumstances में session postpone किया जा सकता है। ऐसे sessions सामान्यतः बिना additional training charges के reschedule किए जाएंगे।

10. How Refunds Are Paid

Approved refunds are normally paid through the original payment method. Where this is not possible, a bank transfer may be used after verification. Please allow 7 to 10 working days for the refund amount to be processed and reflected in your account.

हिंदी: Approved refund सामान्यतः original payment method के माध्यम से दिया जाएगा। यदि यह संभव नहीं है, तो verification के बाद bank transfer किया जा सकता है। Refund amount को process होकर account में reflect होने में 7 से 10 working days लग सकते हैं।

11. Before Raising a Refund Request

If you are unhappy with your trainer, training pace, schedule or learning experience, please contact us before requesting a refund. In many situations, we may be able to adjust the training pace, reschedule sessions or consider a trainer change where feasible.

हिंदी: यदि आपको trainer, training pace, schedule या learning experience से कोई परेशानी है, तो refund request करने से पहले हमसे contact करें। कई situations में हम training pace adjust, sessions reschedule या feasible होने पर trainer change करके समस्या का समाधान कर सकते हैं।

12. How This Policy Helps You

Understanding these terms before training starts helps you plan your sessions properly, avoid unnecessary confusion and know exactly how cancellations, rescheduling and refunds are handled. Our aim is to keep the process clear, fair and convenient for both the trainee and the training team.

हिंदी: Training शुरू होने से पहले इन terms को समझने से आपको अपने sessions properly plan करने, unnecessary confusion से बचने और cancellation, rescheduling तथा refund process को पहले से समझने में मदद मिलती है। हमारा उद्देश्य trainee और training team दोनों के लिए process को clear, fair और convenient रखना है।

13. Raising a Concern

If you have any question or concern regarding your training, cancellation, rescheduling or refund, please contact our team. We will review the matter based on your booking and training records and guide you on the applicable process.

हिंदी: यदि training, cancellation, rescheduling या refund से संबंधित कोई question या concern है, तो हमारी team से contact करें। हम आपकी booking और training records के आधार पर matter review करके applicable process के बारे में आपको उचित जानकारी देंगे।

Call or WhatsApp: +91 99535 16555
Email: inderjeet@ladyscootytrainer.com

Last updated: 15 September 2026